Last updated: 1 January 2026

Please read these Terms of Service ("Terms") carefully before using the EchoVote service operated by CNSDR ("us", "we", "our", or "EchoVote").

Our websites:

• https://echovote.xyz (marketing website)

• https://app.echovote.xyz (application)

• *.echovote.xyz (tenant workspaces)

(collectively, the "Service")

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including:

• Account holders who create workspaces

• Team members invited to workspaces

• End-users who submit feedback, vote, or comment on workspaces

2. Description of Service

EchoVote is a feedback management platform that allows businesses to:

• Collect feature requests and feedback from their users

• Allow users to vote and comment on ideas

• Manage product roadmaps

• Publish changelogs

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.

3. Account Registration

3.1 Eligibility

When you create an account with us, you guarantee that:

• You are at least 18 years of age

• You have the legal capacity to enter into binding contracts

• The information you provide is accurate, complete, and current

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized access or security breach

You may not:

• Use another person's or entity's name without authorization

• Use a name that is offensive, vulgar, or obscene

• Share your account credentials with third parties

3.3 Account Termination

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion, including but not limited to cases of:

• Breach of these Terms

• Fraudulent or illegal activity

• Non-payment of fees

• Abusive behavior toward our staff or other users

4. Subscriptions and Payments

4.1 Billing

Some parts of the Service are billed on a subscription basis ("Subscription"). You will be billed in advance on a recurring basis ("Billing Cycle"), either monthly or annually, depending on the plan you select.

4.2 Automatic Renewal

At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless:

• You cancel it before the renewal date

• We cancel it

You may cancel your Subscription at any time through your account settings or by contacting us at support@echovote.xyz.

4.3 Payment Information

A valid payment method is required to process payment for your Subscription. By submitting payment information, you authorize us to charge all Subscription fees to your payment method via our payment processor, Stripe.

You agree to provide accurate and complete billing information, including:

• Full name

• Company name (if applicable)

• Address

• Valid payment method

4.4 Failed Payments

If automatic billing fails, we will issue an electronic invoice. You must complete payment within the deadline indicated on the invoice to maintain access to the Service.

4.5 Price Changes

We may modify Subscription fees at any time. Any price change will:

• Become effective at the end of your current Billing Cycle

• Be communicated to you at least 30 days in advance

Your continued use of the Service after a price change constitutes acceptance of the new pricing.

4.6 Refunds

Refund requests may be considered on a case-by-case basis at our sole discretion. We are not obligated to provide refunds except where required by applicable law.

4.7 Taxes

All fees are exclusive of applicable taxes (including VAT). You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

5. Free Trial

We may offer a free trial for a limited period at our sole discretion.

• You may be required to provide billing information to sign up

• You will not be charged until the free trial expires

• Unless you cancel before the trial ends, you will be automatically charged the applicable Subscription fee

• We reserve the right to modify or cancel free trial offers at any time without notice

6. User Content

6.1 Your Content

The Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, or other material ("Content").

You are solely responsible for the Content you post, including its:

• Legality

• Reliability

• Appropriateness

• Accuracy

6.2 Ownership

You retain all rights to any Content you submit, post, or display on or through the Service. We do not claim ownership of your Content.

6.3 License to Us

By posting Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publicly display, and distribute such Content solely for the purpose of operating and providing the Service.

This license includes the right to make your Content available to other users of the Service (e.g., displaying feedback posts to voters).

6.4 Representations

By posting Content, you represent and warrant that:

• You own the Content or have the right to use it

• Posting the Content does not violate any third party's rights (including privacy, publicity, copyright, or contract rights)

• The Content does not contain illegal, harmful, or objectionable material

6.5 Our Rights

We have the right, but not the obligation, to:

• Monitor Content posted on the Service

• Remove or refuse any Content at our sole discretion

• Terminate accounts that infringe on copyrights or violate these Terms

7. Customer Data and Data Processing

7.1 Your Data

You retain ownership of all data you upload to the Service ("Customer Data"), including feedback, user information, and workspace content.

7.2 Data Processing

When you use EchoVote to collect feedback from your users:

• You are the Data Controller for your end-users' personal data

• We act as the Data Processor on your behalf

Our processing of personal data is governed by our Data Processing Agreement, which forms part of these Terms for business customers.

7.3 Your Responsibilities

You are responsible for:

• Ensuring you have a valid legal basis to collect data from your end-users

• Providing appropriate privacy notices to your end-users

• Responding to data subject requests from your end-users

• Complying with applicable data protection laws (including GDPR)

7.4 Data Export

You may export your Customer Data at any time through the Service or by contacting us.

7.5 Data Deletion

Upon termination of your account, we will delete your Customer Data within 30 days, unless:

• We are required to retain it by law

• You request an earlier deletion

• You request a data export before deletion

8. Acceptable Use Policy

By using the Service, you agree NOT to:

8.1 Illegal Activities

• Violate any applicable laws or regulations

• Engage in fraudulent, deceptive, or misleading practices

• Infringe on intellectual property rights of others

8.2 Harmful Content

• Post content that is defamatory, obscene, or offensive

• Distribute malware, viruses, or harmful code

• Share content depicting violence, abuse, or illegal activities

• Post spam or engage in phishing

8.3 Platform Abuse

• Attempt to gain unauthorized access to the Service or other users' accounts

• Interfere with or disrupt the Service or servers

• Use automated means to access the Service without permission (scraping, bots)

• Circumvent any access restrictions or usage limits

• Resell or redistribute the Service without authorization

8.4 Abuse of Others

• Harass, threaten, or intimidate other users

• Impersonate another person or entity

• Collect personal information of other users without consent

We reserve the right to investigate and take appropriate action against anyone who violates this section, including removing content, suspending accounts, and reporting to law enforcement.

9. Intellectual Property

9.1 Our Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of CNSDR and its licensors.

The Service is protected by copyright, trademark, and other intellectual property laws of the Netherlands and the European Union.

9.2 Trademarks

Our name, logo, and all related names, logos, product and service names, designs, and slogans are our trademarks. You may not use these marks without our prior written permission.

9.3 Feedback to Us

If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

10. Use of Customer Logos

By agreeing to these Terms, you grant us a non-exclusive, worldwide, royalty-free license to use your company name and logo on our website and marketing materials solely to identify you as a customer of EchoVote.

You may request removal of your logo by contacting us at support@echovote.xyz. We will remove your logo within 30 days of receiving your request.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for:

• The content, privacy policies, or practices of third-party sites

• Any damage or loss caused by your use of third-party services

We strongly advise you to read the terms and privacy policies of any third-party services you access.

12. Service Availability

12.1 Uptime

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)

• Unscheduled maintenance or emergency repairs

• Factors beyond our control (internet outages, force majeure)

12.2 Support

Support is available via email at support@echovote.xyz. Response times depend on your Subscription plan.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• ACCURACY OR RELIABILITY OF CONTENT

WE DO NOT WARRANT THAT:

• The Service will be uninterrupted, secure, or error-free

• Any errors or defects will be corrected

• The Service is free of viruses or harmful components

• The results of using the Service will meet your requirements

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CNSDR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, use, goodwill, or other intangible losses

• Damages resulting from:

  • Your access to or use of (or inability to access or use) the Service

  • Any conduct or content of third parties on the Service

  • Unauthorized access, use, or alteration of your content

THIS APPLIES WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

MAXIMUM LIABILITY: Our total liability to you for all claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the six (6) months preceding the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless CNSDR and its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:

• Your use of the Service

• Your violation of these Terms

• Your violation of any third-party rights

• Content you post on the Service

• Your violation of applicable laws

16. Governing Law and Disputes

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

16.3 EU Consumer Rights

If you are a consumer in the European Union, you may also have rights under the consumer protection laws of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

16.4 Dispute Resolution

Before initiating legal proceedings, you agree to contact us at legal@echovote.xyz to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

17. Changes to Terms

We reserve the right to modify these Terms at any time.

• Material changes: We will provide at least 30 days' notice before new terms take effect, via email or prominent notice on the Service

• Non-material changes: May be made without advance notice

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver must be in writing and signed by us.

20. Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement (where applicable), constitute the entire agreement between you and CNSDR regarding the Service, and supersede any prior agreements.

21. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

22. Contact Us

If you have any questions about these Terms, please contact us:

CNSDR
1098LG Amsterdam
The Netherlands

General inquiries: support@echovote.xyz
Legal matters: legal@echovote.xyz

KvK: 88676471

These Terms are effective as of 1 January 2026.